Legal
Last updated: 23 June 2026
These terms govern your use of the fitweb platform and services. By signing up or using fitweb, you agree to these terms. Please read them carefully.
fitweb is operated by AscendX Limited (NZBN registered), trading as fitweb, based in Christchurch, New Zealand.
fitweb provides AI-assisted lead generation websites for fitness professionals. Depending on your tier, this includes:
All platform sites are hosted on fitweb's infrastructure and live on a {yourbusiness}.fitweb.io subdomain unless a custom domain has been arranged.
You are responsible for keeping your account credentials secure. fitweb uses magic-link authentication: no password is stored. You must provide accurate information when setting up your account and keep it up to date.
You must be at least 18 years old to use fitweb. By using the service, you confirm that you are.
Direct Starter: NZ$1,000 (GST inclusive) is a one-time fee covering your site build and year 1 platform hosting. From year 2, platform hosting is NZ$120/yr. We will contact you approximately one month before your renewal is due with a payment link. If you do not renew, your site will be taken offline. No penalty applies for non-renewal.
REPs tier: hosting is included with your REPs registration. If your REPs registration lapses, your site will be suspended. Contact us if you wish to continue independently.
Custom Built: payment terms are set out in your individual scope agreement.
All payments are processed by Stripe. fitweb does not store your card details.
If your site has not yet been generated, you may request a full refund within 7 days of payment by contacting hello@fitweb.io.
Once your site has been generated and published, we are unable to offer a refund as the service has been delivered. If you have concerns about the quality of your site, contact us and we'll work to resolve them.
You own the content you provide to fitweb: your bio, photos, services, and business information. By submitting content through the onboarding form, you grant fitweb a licence to use it to generate and operate your website.
You are responsible for ensuring that any content you submit does not infringe third-party rights and complies with applicable law.
fitweb owns the platform, its code, templates, and AI-generated copy structure. These are not transferred to you.
Your fitweb site is provided as a hosted service. You can export your leads from your dashboard at any time, and you can request a copy of your other content and data (your bio, images, and business records) at any time (see our Privacy Policy for how to ask).
For platform sites (including REPs, ExerciseNZ, and Direct Starter sites), the template, generated code, design, and hosting are fitweb's, provided to you under licence for as long as your registration, membership, or hosting subscription is active. A Direct Starter site continues for as long as you keep your hosting active, independent of REPs membership. Platform sites are not provided as a downloadable or self-hostable website, and we do not migrate them to another provider.
Bespoke and custom-built sites are different: ownership, hosting, and any handover are set out in your individual project agreement, which may include transferring the site to you to run yourself.
You agree not to use fitweb to:
fitweb reserves the right to suspend or terminate any account that breaches these terms, without refund.
We aim to keep the fitweb platform available at all times but do not guarantee uninterrupted service. Scheduled maintenance, Cloudflare infrastructure issues, or circumstances outside our control may affect availability. fitweb is not liable for losses arising from downtime.
To the maximum extent permitted by New Zealand law, fitweb's liability to you is limited to the amount you paid for the service in the 12 months preceding the claim.
fitweb is not liable for indirect, consequential, or loss-of-profit claims arising from your use of the service.
Nothing in these terms limits liability for death, personal injury, or fraud.
You may stop using fitweb at any time. If you do not renew your annual hosting, your site will come offline at the end of your current period.
fitweb may suspend or terminate your account if you breach these terms, fail to pay, or if we are required to do so by law. Where possible, we will notify you before taking action.
We may update these terms from time to time. When we do, we'll update the date at the top of this page. For significant changes, we'll notify you by email at least 14 days before they take effect. Continued use of the service after that date constitutes acceptance of the updated terms.
These terms are governed by the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of the New Zealand courts.
Questions about these terms? Email hello@fitweb.io and we'll come back to you within one business day.